FAQ


BUYING

Do you offer only original items ? 

Yes, all goods on offer from us undergo a thorough inspections and only authentic pieces of high-end brands will get listed. A 100% guarantee of originality is our priority. 

What is the condition of the goods you offer, also do you sell new things ? 

We only accept handbags and accessories for sale in excellent or good condition, without major defects or damage. We evaluate the condition of goods very precisely and it is stated on tags in our store and e-shop in the profile for each product. The amount corresponds to the final discount. We often offer unworn goods, which are in the same condition in which you bring them from a branded boutique, in which case they are marked with the full number of stars.

Are used items cleaned before listing ?

Yes, all goods are carefully cleaned before listing for sale and offered in the best possible condition. If goods are uncleanable, the soilage is thoroughly photographed and noted in the description.

Will I receive the original packaging, receipt or certificate with the goods ?

We offer goods as entrusted to us. If a dust cover, box or certificate is included, everything is photographed and included in the item profile. If the original packaging is not included, we will place it in a dust-proof bag or other LuxuryBags covering. In some cases it is possible to purchase original packaging if we have it in stock. We also provide a Luxury Bags certificate of authenticity for each item. 

Do the photographs capture the actual state of the items on offer ?

Yes, we clean all newly received goods precisely and then take detailed photos. So, the photographs always capture the real state of the item. 

How can I pay ?

It is possible to pay in cash in CZK, Euros or US dollars, we also accept payment cards. If you order from e-shop, you can choose by bank transfer, online paymant or cash on delivery (cash on delivery is avaible only in the Czech Republic and Slovakia, in cash or by a card.) 

What if I am not satisfied with the goods? Can I return it ? 

If you order goods from our e-shop, have it delivered and you would like to return it for any reason, you have the option to send it back or bring it to our store in person within a 14-day return period. In the case of purchasind goods directly at the store, we do not offer a return.  

How long will it take to get my refund ? 

We will return the payment to your bank account within 14 days of withdrawal from the contract, You can also use the money to keep it in your account for later purchase in our store. 

How long will it take to deliver my purse ? 

If you choose to pay cash on delivery or by card, we mail the goods the same or next working day. If you choose a payment by bank transfer, we are waiting for the payment  to be credited in and as soon as we receive it we mail the item very same or next working day. The delivery usually takes 1-2 days in the Czech Republic, 2 days to Slovakia, 3-4 days for the rest of the EU. 

What is the transport cost ? 

Transport cost from CZK 120 to CZK 250 in the Czech Republic, in the case of delivery abroad, prices vary from 8 to 27 EUR. You will see the final price after placing the goods in the basket and selecting the method of delivery. 

Can I track my shipment ? 

Yes of course. As soon as we send out the goods you will receive an email with the shipment number and link to track it. 

What if the handbag is damaged in some way? What is the guarantee ? 

We provides a 12-month warranty on all our goods, which covers hidden defects.  We always try to resolve any issue. 

What is a security tag ?

The original Lxury Bags tag means that you have received carefully cleaned and authentic goods from our store. If you decide to return the goods, please do not remove the tag. 

SELLING

How do I sell my handbag to you ?

You can bring your handbags and accessories in person or send them by post to the address of our store together with a short letter. Please include the following information: name, address, telephone number, email address, birth number and ID card number. 

Can I send the items by mail, what's the process ?

As soon as you mail us your items, we will get back to you with a proposal of sales prices for the goods. If you agree, we will list the goods and if we sell your items you will receive money to your bank account. 

If you do not agree with the suggested prices, we will return the goods to you after you pay for the shipping cost. If the goods are not for sale, damaged or non-original, we will also return them to you after paying the postage. 

I'm not sure about the originality of my goods, is that a problem ?

We check the originality of all goods immediately at the store, than they go through another much more detailed verification. Imitation or goods we cannot confirm 100% originality, we will not accept for sale at all, and return within a couple of days after undergoing a careful examination. You don't have to worry about any fees, we perform verification during the sale for free. 

Who will decide the selling price and how ?

We have many years of experience with the sale of luxury goods and we will therefore recommend only the price at which it is possible to sell. The selling  price of goods depends mainly on the condition, age, color, current trends and marketability of the model in the past. 

What is the difference between direct purchase and commission sale ?

Direct purchase is a faster way of selling, in which we will pay you money immediately. In a commission sale, you get money after the sale, but it is always a higher amount. 

What items can I sell and what brands do you accept ?

We accept handbags and accessories, such as scarves, belts, wallets, shoes, jewellery, custom jewellery and exceptionallly, clothing. We accept goods without defects, in excellent or good condition. You can find a list of brands that we accept on our website. 

Which things do you buy directly ?

Most of the items we accept for the commission sales can also be purchased directly, but the amounts can be significantly lower. The best prices are given for the newer models of handbags and accessories from the Louis Vuitton, Prada, Gucci, Dior and Burberry.

How soon will items show up on the internet ?

Each piece goes through the hands of many employees before we list it on our site. Each new product must be thoroughly checked and be confirmed as original, cleaned, described in detail, measured, weighed and photographed. This whole process usually takes a week. 

How long does it take to sell the goods ? 

We will recommend you a realistic price at which it ishould be sold within 1 to 2 months. 

My goods are not on the internet, are they sold ?

The goods can be visible on our website until someone reserves, orders or byus them.

In the case of a reservation, we usually wait 2-3 business days, during which the goods will be either purchased or the reservation will be cancelled.

When ordering goods via internet, the total time before sending you payment for the goods may take 17 - 21 days, mainly due to the legal deadline for returning the goods. 

Can someone wear my goods if they decide to return them in 14 days period ?

All goods in our offer are carefully cleaned, photographed in detail and protected by a special tag, which cannot be removed without damaging it. We always carefully check returned goods.  We therefore guarantee that we will either sell your goods quickly or return them to you in the same condition in which you entrusted them to us.

What if I change my mind about selling ?

In the first 2 months it is only possible to take goods back if you pay the cancellation fee in the amount of your commission price.  After a 2 months period, it is not a problemit to take your goods back at any time for free. 

How do I know that my goods have been sold ?

When your goods are sold and the money from it's sale is ready for you to pick it up, you will receive an SMS message and an email from us. You can then withdraw the money at any time, it is not necessary to inform us in advance (unless it is higher than CZK 30,000). 

I lost the consignment contract, what can I do ?

You will receive money if you present yourself with your ID, it is not necessary to bring a contract. 

Can anyone other than me collect the money for the sold items ? 

It is possible, but it is necessary to send us an email in advance with the name and birth number of the authorized person, who will then present us wtih his/her ID or passport at the store. 

It is possible to receive the money in  bank account ?

If you bring the goods in to us in person, it is also necessary to collect the money for the sale in person. The money can be sent to the account to our customers who do not live in Prague or cannot come to our store. The deadline for sending the payment is up to 30 days. 

What happens if you damage or lose my items ?

It is very unlikely for a such a thing to happen. In any case, by signing the commission contract, we confirm that we will pay you the amount for the final sale or we will return the goods to you in the condition in which you entrusted it to us. 



CONTACT FORM

After the form has been sent we will contact you the next working day. All items are mandatory.


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